PRIVACY POLICY

Effective Date: October 1, 2025

OVERVIEW

This Privacy Policy describes how Chapter Holdings LLC (“Company,” “we,” “us,” or “our”) collects, uses, and protects your personal information across our websites and brands, including Chapter Publishing House and affiliated media properties.

By using our website or services, you agree to the terms of this Privacy Policy.

SECTION 1 — WHAT INFORMATION WE COLLECT

We collect personal information when you:

  • Subscribe to newsletters or email updates

  • Purchase books, digital products, or services

  • Submit contact forms or author submissions

  • Participate in giveaways, promotions, or surveys

  • Browse our website (via cookies and analytics tools)

This may include:

  • Name

  • Email address

  • Mailing address

  • Billing details (processed securely through third parties)

  • IP address and device/browser data

SECTION 2 — HOW WE USE YOUR INFORMATION

We use collected information to:

  • Process purchases and deliver products

  • Communicate updates, promotions, or announcements

  • Improve website performance and user experience

  • Respond to inquiries and support requests

  • Manage author submissions and publishing communications

  • Prevent fraud or misuse

Email marketing communications are only sent if you opt in. You may unsubscribe at any time.

SECTION 3 — CONSENT & YOUR RIGHTS

By providing your personal information, you consent to its collection and use for the intended purpose.

You may withdraw consent at any time by contacting:
contact@chapterpublishinghouse.com

Depending on your location, you may have rights to:

  • Request access to your data

  • Correct inaccurate information

  • Request deletion of your personal data

  • Opt out of marketing communications

SECTION 4 — DISCLOSURE OF PERSONAL INFORMATION

We may disclose personal information:

  • If required by law

  • To enforce our Terms of Service

  • To protect our legal rights or prevent fraud

  • To trusted service providers who help operate our business (e.g., payment processors, email platforms)

We do not sell personal information.

SECTION 5 — PAYMENTS & FINANCIAL DATA

Payment information is processed through secure third-party providers compliant with PCI-DSS standards.

We do not store full credit card details on our servers.

We recommend reviewing the privacy policies of payment processors you use.

SECTION 6 — THIRD-PARTY SERVICES & LINKS

We may use third-party tools such as:

  • Email marketing platforms

  • Website analytics tools

  • Payment processors

  • Book retailers or fulfillment partners

These third parties collect only what is necessary to perform their services and maintain their own privacy policies.

We are not responsible for the privacy practices of external websites you visit via links on our site.

SECTION 7 — COOKIES & TRACKING TECHNOLOGIES

We use cookies to:

  • Improve website functionality

  • Track site usage and performance

  • Personalize content and marketing

By using this website, you consent to the use of cookies. You can disable cookies through your browser settings, though some site features may not function properly.

SECTION 8 — DATA SECURITY

We take reasonable administrative, technical, and physical precautions to protect your personal information.

However, no method of internet transmission or electronic storage is 100% secure. Use of the site is at your own risk.

SECTION 9 — AGE OF CONSENT

This website is intended for individuals 18 years or older, or the legal age of majority in their jurisdiction.

We do not knowingly collect personal data from children without parental consent.

SECTION 10 — INTERNATIONAL DATA TRANSFERS

If you access our website outside the country where we operate, your information may be transferred to and processed in jurisdictions with different data protection laws.

SECTION 11 — POLICY UPDATES & BUSINESS TRANSFERS

We reserve the right to update this Privacy Policy at any time. Changes take effect upon posting.

If Chapter Holdings LLC is sold, merged, or transferred, user data may be included as part of business assets.

SECTION 12 — CONTACT INFORMATION & DATA REQUESTS

To request access, correction, or deletion of personal information—or for privacy questions—contact:

contact@chapterpublishinghouse.com